"Challenges for Foreign Ministries: Managing Diplomatic Networks and Optimising Value" Diplomatic acedemies need to identify all their clients and potencial users, to get them to participate in the setting of training goals. Quality assurance is an essential form of process control, and a new standard, ISO 10015 has emerged as management tool, to address the outcomes of traning. The goal is to identify the performance gap.
Caucus on "Conducting Change Projects in the United Nations & Related Intergovernmental Organization", Convenor, Academy of Managemnt annual meeting, Boston, August 1997.
"what could Hong Kong learn from the history of Tangiers?", presentation to directorate level civil servants of Hong Kong government, 1993.